Privacy Policy

1. Introduction

Twsila ('we', 'us', or 'our') is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our transport booking platform.

2. Information We Collect

We collect information that you provide directly to us:

• Account Information: Name, email address, phone number, postal address when you create an account
• Booking Information: Package details, pickup and delivery locations, recipient information
• Payment Information: Payment card details processed securely through our payment providers
• Communications: Messages, feedback, and support requests you send to us

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your bookings and payments
• Send you updates about your bookings and account
• Respond to your inquiries and provide customer support
• Comply with legal obligations and prevent fraud

4. Information Sharing

We share your information with transporters to facilitate bookings, with payment processors to handle transactions, and with service providers who assist in operating our platform. We do not sell your personal information to third parties.

5. Your Rights

Under GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your account at any time.

8. Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@twsila.com